Terms + Conditions

Welcome to Team Tuohy. Below are the Terms and Conditions for working with our company, and, upon signing, replaces any previous terms you may have signed in connection with our business. As a client of Team Tuohy, you confirm that you are of legal age in your country to participate in our services.

Minimum Commitment

  • Online Coaching - Bodybuilding & Competition Prep

Online coaching services provided by Team Tuohy for Bodybuilding & Competition Prep have a minimum 20-week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service.

If you decide to cancel during this period, you will be required to pay the 20 weeks in full. Following your minimum commitment period, your coaching service will continue automatically unless cancellation request process is followed.

  • Online Coaching - General Population Body Recomposition

Online coaching services provided by Team Tuohy for General Population Body Recomposition have a minimum 12-week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service.

If you decide to cancel during this period, you will be required to pay the 12 weeks in full. Following your minimum commitment period, your coaching service will continue automatically unless cancellation request process is followed.

Payment of Service

  • You will be required to pay for your services via direct debit.

  • You may be subject to a 2.9% + $0.30 transaction fee.

  • You will be subject to an onboarding fee prior to your subscription & coaching payments commencing.

  • You may choose to pay in weekly or pay in full instalments. The frequency you choose will automate a direct debit.

  • If a payment fails, you will be required to make payment at your first convenience. If you do not, you will be at risk of your service being put on a temporary or permanent hold.

  • In the event of a payment failure, a dishonour fee may be applied. The payment system will automatically try to recharge your card.

  • If you have any changes to your bank card, bank account or payment method, you are required to let Team Tuohy know immediately and inform via email.

  • We may at any time, at our discretion, adjust the cost of your online coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period.

  • Refunds are not applicable with your service.

Cancellation of your service

  • Online Coaching

You are required to provide 7 days notice to cancel your service. If you are within your minimum commitment period, you are to provide as much notice as possible that you would like to cancel your service at the end of the period. Cancellation notices are to be provided in writing to admin@teamtuohy.com.au.

Team Tuohy is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.

Pause Periods

  • Your service can be put on hold for up to 4 weeks following your minimum commitment period.

  • You are to provide at least 14 days notice for your service to be paused.

  • Pause periods are not valid in your minimum commitment period.

  • Your program will be put on hold, and your app access may be removed during this time period.

Medical Disclaimer

  • Team Tuohy will be providing you with advice, techniques and instructions on how to complete physical activities. You understand you are solely responsible for your safety and wellbeing when training.

  • You agree to not hold Team Tuohy available for any injuries or medical conditions that may occur during your time with Team Tuohy.

  • You understand that any advice provided to you is not medical advice, nor do they substitute for a consulting professional

  • You acknowledge that any nutritional advice provided by Team Tuohy is general in nature and may not be tailored to your specific needs or medical conditions. For detailed nutritional guidance, you should consult a registered dietician and/or a general practitioner.

  • You understand that we do not provide diagnosis, treatment or advice outside of our scope of work.

Liability

  • We do not accept liability or any injury or illness sustained during or after our service. By using our service, you accept all risks and take responsibility for your own safety.

  • You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.

Service Terms

Communication

  • You are expected to respond in a timely manner and be polite in your communication with Team Tuohy

  • Derogatory comments, defamation or slurs will not be tolerated and your service will be cancelled immediately.

Check-Ins

  • You are expected to complete your check-in on time. If you do not, you accept that your results may be impacted.

  • If you do not submit your check-in on time, your check-in you may need to wait up to 48hours for a response or may be missed and reviewed in the following week depending on when your check-in is completed due to availability.

  • If you are booked in for a check-in call and need to reschedule you must provide at least 4 hours notice.

Intellectual Property

  • You understand that Team Tuohy will request for your permission at the time of onboarding to use your videos and/or photos of yourself & what you share to market and promote their service. You are not entitled to any compensation of this use. If you tick ‘no’ during the onboarding process then we won’t use any of your photos/videos for marketing/sharing.

  • You will gain access to educational content including but not limited to e-books, meal plans, nutrition guides, and spreadsheets. You are not permitted to copy or distribute this. If you do, your service will be cancelled immediately.

Personal Information

  • You understand that your personal information will be collected and stored for the purpose of your service. Your personal information will be kept confidential and will not be shared with a third party without your consent.

  • Upon signing up for online coaching services, you hereby consent to being added to the email mailing list of Team Tuohy. You acknowledge that you may receive promotional and informational emails from Team Tuohy, and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails.